Terms of service

Overview

Welcome to Velmora! The terms “we”, “us” and “our” refer to Velmora. Velmora operates this store and website, including all related information, content, features, tools, products and services, to provide you with a tailored shopping experience (the “Services”). Velmora is powered by Shopify Inc., Shopify Commerce Singapore Pte. Ltd or Shopify International Limited, depending on where Velmora is located, which enables us to provide the Services to you.

The terms and conditions below, together with all policies referenced in them (these “Terms of Service”), describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully, as they contain important information about your legal rights and cover matters such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you must not use or access our Services. These Terms of Service do not limit any rights you may have under applicable consumer protection laws or any other statutory rights that cannot be waived.

1. Access and account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any minor dependants of yours to use the Services on devices you own, purchase or manage. To use the Services, including to access or browse our online stores or to purchase any products or services we offer, you may be asked to provide certain information, such as your email address and your billing, payment and shipping information. You represent and warrant that all information you provide in our stores is accurate, current and complete and that you have all necessary rights to provide it. You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign or license your account to another person.

2. Our products

We have made every effort to present our products and services in our online stores as accurately as possible. However, please note that the colours or appearance of products may differ from how they appear on your screen because of the type of device you use to access the store and your device's settings and configuration. We do not guarantee that the appearance or quality of any products or services you purchase will meet your expectations or be identical to what is depicted or rendered in our online stores. All product descriptions are subject to change at any time, without notice and at our sole discretion. We reserve the right to discontinue the sale of any product at any time and may limit the quantities of any product we offer to any person, geographic region or jurisdiction on a case-by-case basis.

3. Orders

When you place an order, you are making an offer to purchase and authorising us and our payment processors to charge the total amount of your order to your selected payment method. Velmora reserves the right to accept or decline your order for any reason and at its discretion, subject to applicable law. Your order is not accepted until Velmora confirms its acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting it, as Velmora may be unable to accommodate cancellation requests once an order has been accepted. If we do not accept, modify or cancel an order, we may attempt to notify you by contacting the email address, billing address and/or telephone number provided when the order was placed. Your purchases are eligible for returns or exchanges only in accordance with our Return and Refund Policy. This does not limit any rights you may have under applicable law. You represent and warrant that your purchases are for personal or household use and not for commercial resale or export.

4. Pricing and billing

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect when the order is placed and will be stated in the order confirmation email. Unless expressly stated otherwise, displayed prices do not include taxes, shipping, handling, customs duties or import charges. Prices displayed in our online stores may differ from those offered in physical stores or in online or other stores operated by third parties. From time to time, we may offer promotions on the Services that may affect pricing and are governed by terms and conditions separate from these Terms of Service. If the terms of a promotion conflict with these Terms of Service, the promotion's terms will prevail. You agree to provide current, complete and accurate purchase, payment and account information for all purchases made in our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiry dates, so that we can complete your transactions and contact you as needed. You represent and warrant that (1) you are authorised to use the payment method you have provided, (2) the information you have provided for that payment method is true, accurate and complete, (3) charges incurred by you will be honoured by your payment method provider, and (4) you will pay the charges you incur at the displayed prices, including shipping and handling charges and all applicable taxes, where applicable.

5. Shipping and delivery

Unless otherwise stated, we disclaim responsibility for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing or events beyond our control. To the fullest extent permitted by applicable law, title and risk of loss pass to you when we hand the products to the carrier, unless applicable law provides otherwise. We are not responsible for delays or failures caused by events beyond our reasonable control, including customs or carrier delays, natural disasters, severe weather, labour disputes, supply shortages, power or telecommunications outages, cyber incidents, government actions or other similar events. See our Shipping Policy for further details.

6. Intellectual property

Our Services, including, without limitation, all trademarks, brands, text, images, graphics, product reviews, videos and audio files, are owned by Velmora, its affiliates or its licensors and are protected by US and foreign trademark, copyright and other intellectual property laws. Similarly, product listings are managed and owned by Velmora. The purchase or delivery of a product does not grant or confer any intellectual property rights, including any patent, copyright, trademark or other proprietary right, in or to the product, its design, software or underlying technology. All such rights remain exclusively with Velmora or the original rights holder. These Terms permit you to use the Services for personal, non-commercial purposes only. You must not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store or transmit any material from the Services without our prior written consent. Except as expressly provided here, nothing in these Terms of Service grants or should be construed as granting you any licence or other rights under any patent, trademark, copyright or other intellectual property of Velmora, Shopify or any third party. Unauthorised use of the Services may violate applicable intellectual property or other laws. All rights not expressly granted here are reserved by Velmora. Velmora's names, logos, product and service names, designs and slogans are trademarks of Velmora or its affiliates or licensors. You must not use these marks without Velmora's prior written permission. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs and slogans appearing on the Services are trademarks of their respective owners.

7. Optional tools

We may provide you with access to third-party customer tools as part of the Services that we do not monitor, control or contribute to. You acknowledge and agree that we provide access to these tools “as is” and “as available”, without any warranties, representations or conditions of any kind and without any endorsement. We disclaim any liability arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve the terms on which the tools are provided by the relevant third-party provider(s). In the future, we may offer new features through the Services, including the release of new tools and resources. These new features will also be considered part of the Services and will be subject to these Terms of Service.

8. Third-party links

The Services may contain materials and hyperlinks to websites provided or operated by third parties, including any integrated third-party functionality. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third-party sites, you do so at your own risk. We are not responsible for any harm or damage related to your access to third-party websites or your purchase or use of products, services, resources or content on any third-party website. Please review third-party policies and practices carefully and make sure you understand them before engaging in a transaction. Claims, complaints, concerns or questions regarding third-party products and services should be directed to the relevant third parties.

9. Relationship with Shopify

Velmora is powered by Shopify, which enables us to provide the Services to you. When you use the Services, your device communicates with Shopify's systems to deliver the Services. Section 10 explains how Shopify uses and processes information from these interactions. However, all sales and purchases you make in our store are directly with Velmora. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Velmora, including any injury, damage or loss resulting from the purchase of products and services. You hereby expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or relating to your purchases and transactions with Velmora.

10. Privacy Policy

Our Privacy Policy explains how we may collect, use and disclose certain personal information from your use of the Services. By using the Services, you acknowledge that you have read that Privacy Policy. Because the Services are hosted by Shopify, as you browse and interact with the Services, Shopify collects, uses, processes and stores personal information about your access to and use of the Services, including information about your transaction. Shopify may use this information for purposes including, without limitation, providing, securing and improving the Services; processing transactions; and preventing fraud on this website and other websites powered by Shopify. Information collected during your visit to or use of the Services, including information automatically collected about your browsing activity, will be transmitted to and shared with Shopify and third parties that may be located in countries other than your country of residence in order to provide services to you. See our Privacy Policy and Shopify's Privacy Policy for more details about how we, Shopify and our partners use your personal information.

11. Feedback

If you submit, upload, post, email or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display that Feedback in any medium and for any purpose, including commercial use. For example, we may use our rights under this licence to operate, provide, evaluate, enhance, improve and promote the Services and to fulfil our obligations and exercise our rights under the Terms of Service. You also represent and warrant that: (1) you own or have all necessary rights to all Feedback; (2) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (3) your Feedback will comply with these Terms of Service. We are and will be under no obligation (a) to keep your Feedback confidential; (b) to pay compensation for your Feedback; or (c) to respond to your Feedback. We may, but are not required to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, libellous, pornographic, obscene or otherwise objectionable, or that infringes any party's intellectual property or these Terms of Service. You agree that your Feedback will not violate any third party's rights, including copyright, trademarks, privacy, personality or any other personal or proprietary rights. You further agree that your Feedback will not contain defamatory, unlawful, abusive or obscene statements, or any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or mislead us or third parties about the origin of any Feedback. You are solely responsible for any Feedback you provide and its accuracy. We assume no liability for Feedback posted by you or any third party.

12. Errors, inaccuracies and omissions

Occasionally, information on or within the Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct errors, inaccuracies or omissions and to change or update information or cancel orders if any information is inaccurate, including after an order has been submitted. If we cancel an order after payment has been collected, we will issue any refund required by applicable law.

13. Prohibited uses

13.1 You may access and use the Services only for lawful purposes. You may not access or use the Services, directly or indirectly: (a) for unlawful or malicious purposes; (b) to violate any international, federal, provincial or state regulations, rules, laws or local ordinances; (c) to infringe or violate our intellectual property rights or those of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or injure any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use or reuse any material that does not comply with these Terms of Service; (g) to transmit or arrange for the sending of advertising or promotional material, including junk mail, chain letters, spam or similar solicitations; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services or that, as determined by us, could harm Velmora, Shopify or users of the Services or expose them to liability.

13.2 In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in a way that affects the functionality or operation of the Services; (b) reproduce, duplicate, copy, scrape, sell, resell or exploit any part of the Services; (c) collect or track the personal information of others; (d) spam, phish, hijack a domain or obtain information from the Services by deception; (e) use robots, crawlers, scraping, data collection or extraction tools, automated devices or processes, AI tools (such as agentic AI), or automated or manual means to access the Services; or (f) interfere with, bypass or circumvent security or authorisation features, robot exclusion headers or other measures we use to restrict access to the Services. We reserve the right to suspend, disable or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

14. Agents

14.1 This section (the “Agent Terms”) applies if you use, authorise, permit or cause the deployment of an Agent to access, use or interact with any of the Services. An “Agent” means any software or service that acts autonomously or semi-autonomously on behalf of or at the direction of a person or entity and can run on behalf of, or using the device of, a person without direct supervision.

14.2 No Agent is authorised to access, use or interact with the Services unless it identifies itself at all times and operates in strict compliance with the requirements of section 14.4 below. In addition, no Agent may access, use or interact with the Services if we have instructed the Agent to refrain from accessing, using or interacting with any Service.

14.3 We may limit, including through technical measures, whether and how an Agent accesses, uses and interacts with the Services.

14.4 Agents must: (a) in all HTTP/HTTPS requests, indicate that the request originates from an Agent and disclose the Agent's name by including the following in the request's user-agent string: “Agent/[agent name]”; (b) not conceal or disguise the fact that access, use or interactions originate from an Agent, for example by (i) mimicking human behaviours and interaction patterns, or (ii) completing or bypassing CAPTCHAs or measures intended to distinguish computer use from human use; (c) truthfully answer any question or prompt intended to determine whether interactions originate from a human or a computer; and (d) not bypass or circumvent any measure intended to block, limit, modify or control how Agents access, use or interact with the Services.

15. Termination

We may terminate this agreement or your access to the Services, or any part of them, at our sole discretion, at any time and without notice, and you will remain liable for all amounts due up to and including the date of termination. The following sections will continue to apply after any termination: Intellectual property, Feedback, Termination, Disclaimer of warranties, Limitation of liability, Indemnification, Severability, Waiver; entire agreement, Assignment, Governing law, Privacy Policy, and any other provision that by its nature should survive termination.

16. Disclaimer of warranties

Information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on it is strictly at your own risk. We disclaim all liability arising from reliance on these materials by you, any other visitor to the Services or anyone who may be informed of their content.

EXCEPT AS EXPRESSLY STATED OTHERWISE BY Velmora, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTY OR CONDITION OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT OR REPRESENT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW DISCLAIMERS OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

17. Limitation of liability

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT SHALL Velmora, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, REVENUE, SAVINGS, LOSS OF DATA, REPLACEMENT COSTS OR SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCT OBTAINED THROUGH THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, WITHOUT LIMITATION, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT OR PRODUCT POSTED, TRANSMITTED OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY. NOTHING IN THESE TERMS OF SERVICE EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

18. Indemnification

You agree to indemnify, defend and hold harmless Velmora, Shopify and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from all losses, damages, liabilities or claims, including reasonable legal fees, payable to a third party and relating to or arising from (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services. We will notify you of any claim giving rise to indemnification, provided that failure to give prompt notice will not relieve you of your obligations unless you are materially prejudiced. We may control the defence and settlement of such a claim at your expense, including the choice of legal counsel, but we will not settle any claim requiring non-monetary obligations from you without your consent, which must not be unreasonably withheld. You will cooperate in the defence of indemnified claims, including by providing relevant documents.

19. Severability

If any provision of these Terms of Service is held to be unlawful, void or unenforceable, that provision will nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion will be deemed severed from these Terms of Service. Such a determination will not affect the validity and enforceability of the remaining provisions. Nothing in these Terms limits any rights you may have under applicable consumer protection laws or other laws that cannot be waived by contract. If any part of these Terms conflicts with those rights, those rights will prevail.

20. Waiver; entire agreement

Failure to exercise or enforce any right or provision of these Terms of Service does not constitute a waiver of that right or provision. These Terms of Service, together with any policies or operating rules we have posted on this site or in relation to the Service, constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding all prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us, including, without limitation, all previous versions of the Terms of Service. Any ambiguity in interpreting these Terms of Service must not be construed against the drafting party.

21. Assignment

You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any attempt to do so will be null and void. We may transfer, assign or delegate these Terms and our rights and obligations without needing your consent or giving you notice.

22. Governing law

These Terms are governed by the laws of the jurisdiction where Velmora has its registered office or is incorporated, without regard to conflict-of-laws principles. You and Velmora accept the jurisdiction and venue of the courts located in that jurisdiction, unless prohibited by applicable law. You and Velmora consent to the venue and personal jurisdiction of those courts. Nothing in this section limits any rights you may have to bring claims before your local courts or rely on mandatory laws that apply where you live.

23. Translations

The Terms of Service may be available in languages other than English. If there is any inconsistency or conflict between these Terms of Service in English and Terms of Service available in another language, the most recent English version of the Terms of Service will prevail. Any dispute arising from these Terms of Service will be resolved in English, unless Velmora decides otherwise at its sole discretion or applicable law requires otherwise.

24. Headings

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

25. Electronic communications

By using the Services or placing an order, you agree that we may send you transactional and service-related communications electronically, including by email, through an account notification or by posting on the Services. These communications may concern your orders, account, purchases, returns, these Terms of Service or other matters relating to the Services. You are responsible for keeping your contact information up to date.

26. Changes to the Terms of Service

You can review the most recent version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms of Service by posting updates and changes on our website. You are responsible for checking our website periodically for changes. We will notify you of any material changes to these Terms of Service in accordance with applicable law, and those changes will take effect on the date specified in the notice. By continuing to use or access the Services after any changes to these Terms of Service have been posted, you signify your acceptance of those changes.