Shipping policy

Last updated: 16 October 2026

Thank you for shopping at Velmora. This policy explains how we ship your order, how much it costs and what happens after your purchase.

Order processing

Unless otherwise stated on our website, orders are processed within 1 business day (excluding public holidays).

Processing of orders placed after 12 noon, on weekends or on public holidays may begin on the next business day.

You will receive a confirmation email with tracking information when your order ships, if the shipping method supports it.

Shipping methods and delivery times

Available shipping methods and estimated delivery times are displayed at checkout. Delivery times are estimates, not guarantees, and begin when your order ships. They may be affected by carrier delays, weather conditions or other events beyond our control.

Shipping costs

Shipping charges are calculated at checkout based on your destination, the weight of your order and the shipping method selected. Free standard delivery may be offered on certain orders, as indicated at checkout.

Customs, taxes and other charges applicable in the United Kingdom

For orders shipped to the United Kingdom, taxes, customs duties and import charges may apply. Where applicable, these charges will be calculated and collected at checkout. If taxes or customs duties are collected at checkout, they will be displayed before you place your order. If these charges are not collected at checkout, they may be payable before or upon delivery and are the customer's responsibility, unless otherwise stated.

In some cases, additional import charges, customs duties, VAT, brokerage fees or carrier handling fees may be required when your order arrives in the United Kingdom. These charges are determined by the UK customs authorities and/or the carrier and are the customer's responsibility, unless we expressly indicate at checkout that duties and taxes are prepaid.

Customs processing may also affect delivery times. We recommend checking local import rules before placing an order.

Customs, taxes and other charges applicable in the European Union

Orders shipped to European Union countries may be subject to VAT, customs duties, import taxes and brokerage or carrier handling fees. Where applicable, taxes, duties and import charges will be calculated and displayed at checkout before you place your order. If these charges are not collected at checkout, they may be payable before or upon delivery and are the customer's responsibility, unless otherwise stated.

If checkout indicates that duties and taxes are prepaid, your order will be shipped with these charges prepaid, and you should not be asked to pay additional import charges upon delivery. If checkout does not indicate that duties and taxes are prepaid, you may need to pay VAT, customs duties, import taxes, brokerage fees or carrier handling fees before or upon delivery.

Import charges are determined by EU customs authorities and/or the carrier. They may vary depending on the destination country, product classification, product value, country of origin and shipping method. Customs processing may also affect delivery times.

Order tracking

Once your order has shipped, we will email you a confirmation including a tracking number and link, where applicable. Please note that it may take some time for tracking information to update after you receive it.

Shipping destinations

We currently ship to the following destinations: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden and Czechia.

International orders may be subject to customs duties, import taxes, fees and customs delays. Any applicable charges collected at checkout will be displayed before you complete your purchase.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged or delayed parcels

If your order is lost, damaged or delayed, contact us and we will help you follow up with the carrier.

Order changes and cancellations

Would you like to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it is in transit, we can no longer change it. Refunds for cancelled or delayed orders will be issued promptly to the original payment method, where possible.